Liz has been working at Horsham Kmart for a couple of years now and enjoying it more every year.
It suits her style.
Having a job where you are supposed to focus on the client is not everyone’s cup of tea, especially when it comes to the school leavers, but of course no age group is exempt from getting the grizzles when it comes to going to work, and having an attitude that enjoys helping folk out is part of the answer.
There are daily examples of brightening shopper’s days but I’ll just quote one from yesterday. To set the scene, the Horsham store, like most of Kmart’s other outlets, is open until midnight for the last couple of weeks before Xmas. Not everyone wants to be out working near midnight but plenty of shoppers are using the extra hours to make Xmas shopping easier so it seems to be popular.
Now add the fact that the store has just been remodelled so shoppers are trying to find the new location for stuff they are looking for, and you can imagine stress levels are getting high.
This is where Liz fits in. Ever watchful, she noticed a pair of older ladies looking a bit impatient and somewhat lost. On approaching them they remarked that they loved the new store but “couldn’t find a couple of items”.
Liz’s reply was “Lets go shopping” and then led them to the particular areas until they had found everything they were looking for. The purchases were made and off they went.
Two more happy customers.
Sadly this approach doesn’t carry through the whole staff but I have to say a lot higher percentage of their staff are out there to solve your problems than I have noted in the big city stores. I guess it comes down to the greater friendliness you find in regional centres than in the busy city stores.
Living in Horsham? Correct decision. When folk have more time the niceness shines through.